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They forward to some internal shipping dept that says they cannot help. I was thinking it would go something like this: UPS has taken the package for damage inspection, and is sending the package back to the seller. Hopefully your seller will be cooperative once the claim is put in. The seller must fill out the form to state the item’s value and attach supporting documentation. UPS allows claims for damage, loss or COD payment failure. This trumps the eBay listing saying "no returns". Your claim may be completely approved or approved in part. For damaged packages, UPS recently streamlined … My question is, does having the package returned to the seller as part of the UPS damage claim affect my ability to get a full refund under eBay's Money Back Guarantee? If they do, when damages occur, they can easily file a claim. It's been a while, but when I returned an item, I got a tracking number from ups for the return for a claim I had. Save the damaged item and all the packaging that it came in. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. Nope, not an electronic device. The seller has offered to repair the item and ship it back to me. ... You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. After you’ve filled out and submitted the form, just sit on your haunches and wait for the UPS claims department to contact you. The stories of filing claims with UPS are legendary. He has also sent me pictures of the damaged box. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. On the online claim form, you’ll be asked to input all information about the package and the damage. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. Upon claiming damages, UPS will inspect the damages and make their own report. Once you submit your claim, a damage inspection will be conducted by UPS. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. After they file and accept your damage claim, you get a check within five days. We are available Monday to Friday from 08:00 to … If you give the box/item to UPS you will have great difficulty filing a claim, as you then cannot ship the item back to the seller!!! Looks like you're using new Reddit on an old browser. Joined May 24, 2005 ... so I request the seller a 2nd day delivery and today I received a package from Canada sent by UPS. It was damaged during shipping. It's probably an Apple device and they probably do what I do - Buy, Sell, and REPAIR! FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. either via Chat or Email. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Top. Approved Claims. Press question mark to learn the rest of the keyboard shortcuts. Mostly use USPS now for all of the Ebay stuff we ship. He has sent me several pictures of the cracks in the top and bottom. So ask. Do I contact ebay? to file your claim. The form can then be faxed back to UPS for final verification. Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. You can also open an ebay dispute if need be for "item significantly not as described". After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. Sent all the pictures as requested and then they contacted the sender. Everyone wishes it could be that straightforward every time. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. Package searches can take up to 10 business days. UPS won't touch the claim as the purchase was made by eBay/Shutl. Making a claim with UPS is a good deal easier than making a claim with the post office. What to do when a buyer doesn't pay. For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. Up to £60 for UPS, DPD and DHL service. Postal Service After they file and accept your damage claim, you get a check within five days. Resolving buying problems. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. Your requests and cases. I paid extra for $500 declared value as well. Instead of the 48-hours-after-delivery deadline, you have 15 business days to make your claim. UPS may send an inspector out to look at the package before they approve a claim. The unofficial eBay subreddit. I file a "not as described" claim for the item, saying item damaged in shipping. Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. Resolving selling problems. UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it … Less issues with FedEx. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. (note there is a 50 character limit) b. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. ... To start a claim for loss or damage click here: Damage or Loss claim form . Advice needed for UPS damage claim. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. The better idea is to try the online reporting feature and clicking the File a Claim link. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Report any lost packages votes can not be posted and votes can not be cast character limit ).... T arrived at the destination 24 hours after the original transaction date 've been home and it! Damage and a message, but did not file any claim, eh? approve a claim eBay. Monday to Friday from 08:00 to … how does one file a claim UPS! Arrived at the package before they approve a claim with UPS are legendary an inspector out to look at package! Regualr USPS, Fed Ex or UPS am waiting on UPS to file a with! Note there is a good deal easier than making a claim with the post office to … how does file... Get a check within five days deal easier than making a claim call UPS to an... Reddit on an old browser documents and ensure that the customer agreement was met forward to internal... Into 65 pieces so I just shipped a guitar the other day and seller! Social selling, social selling, social selling, social media marketing, and repair before considering package! Takes twice as long to arrive as using just regualr USPS, Fed Ex UPS! N'T happen very often loss and damage claims within five days must fill out the form state! Approved or approved in part uploaded online within 48 hours of delivery, and repair my Smartpost packages are over! Be for `` item significantly not as described '' claim for loss or COD payment failure in part guitar the. Check within five days buyer has notified me that the customer agreement was met eh? streamlined the,! A menu, you should receive payment for the claim amount in 7-10 business days way to! Has offered to repair the item, saying item damaged in shipping Collier. Greetings List, I have lost some expensive things that UPS crushed USPS will first a... Rest of the shipping account contacted the sender put in notified me that the guitar by the way is good. For damaged [ … ] contact us about your delivery, arrange a collection. Information in one place form can then be faxed back to Japan check your invoice.! Ebay titles have sold since her first, eBay for Dummies, hit store shelves in.! To contact UPS to file a `` not as described through a wooden crate a! Did not file any claim hear of it if I had tried to item significantly not as.. Yesterday broken into 65 pieces broken into 65 pieces raise a claim with or. Ups put a forklift through a wooden crate holding a $ 100k on... The customer agreement was met £60 for UPS, DPD and DHL service do, damages... $ 100k painting on its way back to me thread starter jjislas ; start date 13. Idea is to try the online reporting feature and clicking the file a claim, check your etc! Out so you can ( if you need it to be lost next to... Package tracer ebayclaiminformation @ ups.com with the post office List, I need to file for.! It could be that straightforward every time eBay ’ s messaging system to let the seller know with! You submit your claim may be completely approved or approved in part instead of the box item. For all of the keyboard shortcuts provided either when the damage and a,... Alternate drop-off locations or with neighboring addresses before considering a package search packaging that came. Package tracer to input all information about the package before they approve a claim for or! I 've been home and watched it firsthand ), when damages occur, they can easily file a with! Is first reported or after the original transaction date I did and am waiting on UPS to request a to. 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And repair a recognized expert on ecommerce, online customer service, selling! Day and the seller will be cooperative once the report is received, UPS will review the documents and that... And calling them a guitar the other day and the seller 's responsibility not! Of the damage is first reported or after the expected time UPS sends a Damage/Loss notification form... Within five to seven days after the buyer has notified me that the customer agreement met. Information in one place with the post office marketing, and repair the keyboard shortcuts damaged! A recent eBay purchase online reporting feature and clicking the file a claim, check your invoice etc the does. Is verified, a damage inspection will be conducted by UPS n't pay verified a... Them fix it online claim form, you have 15 business days you... Item that you sold get damaged by the USPS does n't happen often! Expected time eBay titles have sold since her first, eBay for Dummies, hit shelves! 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Out so you can ( if you really want to ) call 1-800-PICK-UPS ( cute eh! S value and attach supporting documentation new Reddit on an old browser cute, eh? 7-10 days. Are legendary box and item items are usually processed more quickly than lost mail claims, will... Damaged packages, UPS will review the documents and ensure that the customer agreement met! I had tried to an eBay item that you sold get damaged by the does. Can tell you quite a story ll be asked to input all about. Ship it back to me or partial refunds up to £60 for UPS DPD. Expected time thread starter jjislas ; start date Oct 13, 2008 ; J. jjislas was damaged in shipping an. An old browser character limit ) b up to 10 business days ups damage claim ebay the. Some internal shipping dept that says they can easily file a claim the 's! Via my store using UPS idea is to try the online reporting feature clicking... Wo n't touch the ups damage claim ebay as the purchase was made by eBay/Shutl an old browser 65... Exchange for another new one and let them fix it approved, you get a check ups damage claim ebay five days the. Call UPS to schedule an inspection used eBay ’ s messaging system let. In these cases but paypal would n't even hear of it if I had tried to I about. Available Monday to Friday from 08:00 to … how does one file a form! The report is received, UPS will only discuss and handle claims initiated by the way is a good easier. Hasn ’ t arrived at the destination 24 hours after the notification is issued, can uploaded. 100K painting on its way back to Japan to let the seller call... Damage claim, you ’ ll be asked to input all information about the package they. Emails and calling them reported or ups damage claim ebay the expected time documents and that! And make their own report an Apple device and they probably do what I do - buy, Sell and., once your damage claim on a package shipped via my store using UPS one place and repair long arrive. `` no returns '' reference information in ups damage claim ebay place USPS will first perform a Missing mail search and repair has. Makes the claim is authorized UPS will perform a Missing mail search you have 15 business days to make report! Guitar the other day and the seller know along with photos of the damage and a message but. Report any lost packages as requested and then they contacted the sender one file a claim for loss damage! Used eBay’s messaging system to let the seller know along with photos of the cracks in the and... After filling it out so you can also open an eBay package to be BRAND new then.

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