front office management functions

lessons in math, English, science, history, and more. She also answers questions about local activities and places to go and explains wifi passwords and how to work the phone and television. A study of the flow of activities and functions in today's lodging operation. Front Office Organisation Chart for Small Hotel Or Budget Hotel . If a guest wants information about what to do and where to go locally, he or she can ask the concierge department. //data: "", if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; Did you know… We have over 220 college t.src=v;s=b.getElementsByTagName(e)[0]; He/she supervises and controls all sections of front office ensure its smooth and effective functioning as per the system and standard set by the management. The front office helps in developing the strategy to capture new deals whereas the back office helps in ensuring compliance management. VAT Registered: GB 197499824 }); | {{course.flashcardSetCount}} The quality of front office operations in hotels can make or break any stay. This encompasses tasks of all sizes and can be easily delegated to managers. He has to … How will the training course meet my learning needs? The duties and responsibilities of front office supervisor are: To conduct regular briefing of the Staff. Any wake-up call requests are also taken care of by this department. She does the accounting and bills for each room, adding any extra charges, such as long distance phone calls and room service. succeed. s.parentNode.insertBefore(t,s)}(window, document,'script', Hotel Room Service Cashier: Job Description and Requirements, Types of Office Careers: Overview Duties, Requirements and Salaries, Freshmen Tips: Start Going to Your School's Career Office Now, Know Your Campus Resources: Faculty Office Hours, Hotel Facility Manager: Salary & Job Description, List of Free Medical Assistant Courses and Education, How to Become a Certified Construction Manager, Magazine Editor: Career Requirements and Information, Technical Project Management Degrees in Michigan, Should Schools Do Away with In-State Tuition, 10 Ways to Make International Students Feel Welcome on Your Campus, Bachelors Degrees in Cyber Crime Program Information, Hotel Front Office: Functions & Responsibilities, Rooms Division in Hotel & Lodging Operations, Human Resource Management for Hospitality, Food & Beverage Operations in Hospitality, Hospitality Industry Organizational Structure & Behavior, Market Forces & Globalization in the Hospitality Industry, Audits & Quality Control in the Hospitality Industry, Intrapreneurship & the Hospitality Industry, CSET Business Subtest I (175): Practice & Study Guide, Principles of Marketing: Certificate Program, Principles of Management: Certificate Program, NYSTCE Business and Marketing (063): Practice and Study Guide, CSET Business Test: Practice and Study Guide, UExcel Introduction to Macroeconomics: Study Guide & Test Prep, CLEP Information Systems: Study Guide & Test Prep, Information Systems and Computer Applications: Certificate Program, The Monte Carlo Simulation: Scope & Common Applications, Waiting-Line Problems: Where They Occur & Their Effect on Business, Using Linear Programming to Solve Problems, Interpreting Computer Solutions of Linear Programming Models, Marketing Applications of Linear Programs for Media Selection & Marketing Research, Quiz & Worksheet - Why Evaluating Investment Management is Important, Quiz & Worksheet - Calculating Operating Leverage, Quiz & Worksheet - Average Collection Period, Introduction to Public Speaking: Help and Review, Speech Topic, Purpose & Thesis: Help & Review, California Sexual Harassment Refresher Course: Supervisors, California Sexual Harassment Refresher Course: Employees. This department also delivers messages to guests. Knowing just how many guests are currently staying at the hotel helps her plan for breakfast the next day. The success of this critical department determines the success of … Holiday Special 2021 Season Tickets 20-Game Plans Group Tickets Suite Rentals Premium Seats Theme Nights Community Nights Military/First Responders Digital Tickets My Rangers Tickets Seating Map. The Front Office develops and maintains a comprehensive database of guest information, coordinates guest services, and ensures guest satisfaction. Front Office Manager job description. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Anyone can earn imaginable degree, area of The Front Office Directory for the Texas Rangers. Video. She then preps for the next day by preparing a list of guests who will be checking in and those who will be checking out. $('.dismiss').click(function() { Think about what happens when a potential guest first calls a hotel. Joe has a PhD in Economics from Temple University and has been teaching college-level courses for 10 years. Telephone, Internet, and television service is taken care of by the communications department. London Training for Excellence is a registered trademark of Laykas Group LTD. Office management is an integral part of general management. !function(f,b,e,v,n,t,s) Employees of the hotel are also responsible for adding appropriate charges to the customer's bill, such as for movies rented and calls made from the phone in their room. Leaders review the data and make adjustments in processes, policies, training or personnel to address failures based on that data. Planning: Planning is the first and foremost function of office management. A hotel front office is the team that keeps the hotel operating and profitable. Assistant Front Office Manager. Development of … REPORTS TO: Assistant manager or General manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. The front office can discover more information about the customer by asking them questions, also helping the customers out. But in larger hotels, the front office is divided into … }); flashcard set{{course.flashcardSetCoun > 1 ? What is the meaning of front office staff? GSA (Guest Service Officer) has direct contact guests. The functions of this section are:- Warmly received all […] What is the Difference Between Blended Learning & Distance Learning? The office manager must organize the office on modern lines for the efficient and effective performance. © copyright 2003-2021 Study.com. These departments research and develop solutions, promote them to targeted prospects and then provide customer service to drive loyal relationships. Let's look at an example of how a hotel front office might operate: Get access risk-free for 30 days, n.queue=[];t=b.createElement(e);t.async=!0; In this lesson, you'll learn what kinds of work the hotel front office performs on a daily basis. The bookkeeping and accounting tasks performed in a hotel's front office are considered A) property accounting. The front office tries to generate new deals so that the business increases whereas the back office focuses on the manufacturing of goods and services. Create an account to start this course today. The front office and the sale of guest rooms is the lodging industry’s largest income producer and one of its most profitable operating departments. The various activities of office staff are coordinate by the office manager. Log in here for access. } else { A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision, and … When a guest arrives at a hotel, an employee will often assist them with getting their luggage up to their room. So in a finance company or investment bank, front office departments might consist of sales and trading, investment … Following are the most basic responsibilities a front office can handle. Typical Staff positions of Front Office in a Small Hotel: Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. type: 'POST', Try refreshing the page, or contact customer support. 's' : ''}}. For example, if more inventory is needed but the company doesn't have the financial resources to obtain the inventory, then the priority is to tackle the financial need. C) front-office accounting. Function areas under The Front Office Organization Reception/Registration Section This section is located in the lobby. Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records. first two years of college and save thousands off your degree. Simply put, front office staff are the people who directly generate revenue for the company. To unlock this lesson you must be a Study.com Member. and career path that can help you find the school that's right for you. In order to assist the guest, someone from the hotel will provide them with dining options based on what type of food that person is interested in eating. Each and every day is busy for Susan. credit-by-exam regardless of age or education level. Following are the most popular reservation systems − A front office has to do with functions that are focused on the financial well being of the company, including the sales initiatives that place salespeople in front of prospective clients and the management of the accounting process … Reception is responsible for greeting guests and checking them in. The Front Office Manager sets the example through their leadership for many different people including the concierge, reservations, PBX(communication), uniformed service and _____. async: false, It’s also easy to customize to meet your company or hotel's specific requirements. $.ajax({ Front-office or front-end organizational functions are those directly connected with customers. Quiz & Worksheet - Hotel Front Office's Role, Over 83,000 lessons in all major subjects, {{courseNav.course.mDynamicIntFields.lessonCount}}, Waste Management in the Hospitality Industry, Biological and Biomedical Working Scholars® Bringing Tuition-Free College to the Community. Schedule. She also starts to prep for breakfast since the hotel offers its guests free breakfast. It refers to the process of planning, organizing, guiding, communicating, directing, coordinating and controlling the activities of a group of people who are working to achieve business objectives efficiently and economically. Not sure what college you want to attend yet? The focal point of activity within the front office is the reception desk. Create your account. " {{courseNav.course.topics.length}} chapters | The dynamic and social element of office management mean the functions of management are separate from operational functions. This way, the hotel is ready to check guests out with appropriate charges. For example, a sales leader is focused on more than only the final sales numbers; he considers the leading activities such as the number of minimum pitches and outbound calls. Some make reservations, which Susan takes. She begins each morning by looking through the list of reservations along with the list of guests who are planning to check out that day. Read about our office manager training and book onto our office management training programs we have available. 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The person of the section is called Receptionist. Front office team members are responsible for delivering that all-important first impression. Is there a possibility my course will be cancelled? company registered in England and Wales, Company number 08459761. The Front Office Manager is responsible for coordinating activities, supervising the subordinates, hiring and training, preparing the budget for front … url: _basePath+'ajaxcontroller/notice_dismiss/', The Lack of Leadership Can Stifle Workplace Creativity, Flexible Working Will Increase When the Pandemic Ends, How to Participate in a Live Online Course, The top 5 London TFE training locations where you can see Christmas markets, Common Questions Series - “Where is my training course located?”. Winning leaders don't look at poor performance as failures but as opportunities to solve a problem that gets the desired results. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. }); Select a subject to preview related courses: Susan works for a 16-room hotel in a countryside village. It also creates charges for each room for any extra services incurred, such as guests making long distance phone calls. A's in the Community Athletics Must C Athletics Manager Postgame Athletics Cut4 Athletics Game Recap Athletics Reviews A's Podcasts MLB Network. Once the guest arrives at the hotel, he or she encounters reception. Amy has a master's degree in secondary education and has taught math at a public charter high school. Positioning the Front Desk The front desk is where the guests temporarily await to find an accommodation or to clear their bill. In the meantime, Susan gets a few calls from potential guests with questions about the hotel. The buffet is set out, and she cooks eggs and bacon and puts them in warming trays. n.callMethod.apply(n,arguments):n.queue.push(arguments)}; } // do nothing fbq('init', '1131597990192885'); dataType: "json", 4. It is best described as … - Duties & Procedures, Hotel Housekeeping: Standards & Checklist. Most of this work is performed by the hotel front office, the team that keeps the hotel operating and profitable. The front office represents the customer-facing division of a firm. 'https://connect.facebook.net/en_US/fbevents.js'); Need training for office management skills? } The front desk is equipped with various compartments, the computerized property management system, and an in-house communication system. $(".top-callmsg").hide(); D) managerial accounting. It also allocates the room and established the rates for different types of guests. we're looking for a friendly, responsible, super-smart Office Manager for Thrasio's Houston, TX location…You will be responsible for overall office management at this location, but will also serve in a receptionist capacity, so you must be comfortable sitting in the front of the office, greeting guests… Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk. Creating guest database; Handling guest accounts; Coordinating guest service; Trying to sell a service; Ensuring guest satisfaction; Handling in-house communication through PBX; Front Office Operations. This might include taking down notes about room preference and checking to make sure there is room availability for the nights the guest is requesting. This department monitors phone calls placed by guests and charges each guest's room as needed for local and international calls that aren't included in the room fee. Not to mention, often the final memory guests take away upon checking out. guest services Property management systems are designed to assist front office employees in performing functions … But in larger hotels, the front office is divided into several departments that each take care of a function, such as: So, what duties do these departments perform? FRONT OFFICE ROLE EXPECTATIONS AS DEFINED BY HOTEL MANAGEMENT AND BY FRONT OFFICE PERSONNEL A COMPARATIVE STUDY by Mark D. Scott A thesis/project submitted to the Faculty of the School of Food, Hotel and Travel Management at Rochester Institute of Technology in partial fulfillment of the requirements for the degree Explain the importance of the hotel front office. Sciences, Culinary Arts and Personal Enrolling in a course lets you earn progress by passing quizzes and exams. Front Office Supervisor. There are two categories of Front Office Operations − Front-House Operations Bellhop service also might deliver any newspapers or magazines that guests request and take care of any luggage that is left, either accidentally or purposely. if(responce['process'] == "success") { Because it's such a small hotel, she does everything: security, reception, reservations, and more. Switch on your training course in London this November, © 2020 London Training for Excellence is a trading name of Laykas Group LTD. Laykas Group LTD is a fbq('track', 'PageView'); ©2019 London Training for Excellence. Some would argue that the front office plays with single most important role in hotel management. | Differentiated Instruction Resources, ESL Conversation Questions & Topics for ESL Students, Praxis General Science (5435): Practice & Study Guide, Management: Skills Development & Training, Mastering Effective Team Communication in the Workplace, GACE English (520): Practice & Study Guide, PARCC ELA - Grade 10: Test Prep & Practice, Sequences and Series in AP Calculus: Help and Review, Quiz & Worksheet - Elements of the Thesis Statement, Quiz & Worksheet - The Daughters in King Lear, Quiz & Worksheet - Characteristics of Marketing Ethics, The Periodic Table: Properties of Groups and Periods, What Is Acetaminophen? POSITION TITLE: Front Office Manager / Front Desk Manager / FOM. An efficient and effective reservation system is what adds to the hotel’s profitability. In some cases front office managers may also deal with troublesome customers or guests and engage appropriate security personnel to address customer security concerns. All rights reserved. For example, customer service, sales, and industry experts who provide advisory services are … Keeping count of the number of available rooms and assigning rooms is also done by reception. As afternoon comes, new guests begin to check in. credit by exam that is accepted by over 1,500 colleges and universities. $(document).ready(function() { success: function(responce) { Londontfe is a registered trademark of Laykas Group LTD, Auditing and Governance, Risk and Compliance, Supply Chain, Purchasing and Logistics Management, Information Technology and IT Management (ITIM). just create an account. Earn Transferable Credit & Get your Degree, Hotel Front Desk: Operations & Responsibilities, Uniformed Services in Hospitality: Roles & Responsibilities, What is a Night Audit? At the end of each day, the auditing department double checks all transactions. Let's review. Some guests check out without eating breakfast, while others stay for breakfast and then check out. This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. Guests who need help getting their luggage to their room can ask the bellhop. Functions In small hotels, the front office might be staffed by one person who does everything. Study.com has thousands of articles about every 2. Log in or sign up to add this lesson to a Custom Course. B) back-office accounting. Plus, get practice tests, quizzes, and personalized coaching to help you It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. Front office management is dependent upon consistent, solid work by each of your team members. The reservations department takes the call, answering any questions the potential guest has and making a reservation for the guest if needed. The reception desk is usually the place in … Front office management involves the oversight and management of employees who are tasked with what are commonly known as front office responsibilities. As a member, you'll also get unlimited access to over 83,000 Marketing, sales and customer service are primary front-office functions. In this lesson, you'll learn about the many tasks that the front office of a hotel is responsible for. Front Office, Its Functions and Co ordinations with Various Departments Front office. What is a Hotel Central Reservation System? To learn more, visit our Earning Credit Page. {{courseNav.course.mDynamicIntFields.lessonCount}} lessons Already registered? Visit the Hospitality Management: Help & Review page to learn more. Services. 40-Man Roster Non-Roster Invitees Depth Chart Coaches Top 30 Prospects Transactions Injury Updates Draft Results Front Office Broadcasters Starting Lineups Player Search Affiliates. Are most of the tasks completed by the hotel front office staff observed by the guests or done behind the scenes? In small hotels, the front office might be staffed by one person who does everything. In particular, discuss this group's role in the profitability of a hotel. The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. 4 tips on how to pack for a Winter training course. The most important administrative functions of the manager include planning, organizing, staffing, directing, communicating, controlling, co­ordinating and motivating. Susan makes sure each guest gets the room they asked for. This individual will also take down all of their information and give them their key. Explain why the functions of the front office in a small hotel may be completed by one or a few employees, but in a large hotel, these functions are performed by a large number of employees, most of them specializing in one specific task. You'll see that the front office keeps working long after the guests are asleep! When someone wants to stay at the hotel, they will call ahead of time to make sure that a room will be held for them to occupy. An error occurred trying to load this video. When the guest arrives at the hotel, they will be greeted by one of the hotel's staff and get checked into their room. Whilst operational functions refer to activities and processes such as marketing, finances and purchases, the management functions differ depending on the organisational level at which they take place. The front office largely consists of client-facing roles. Directing: The function of direction refers to the way a manager issues instructions to his staff and … study Clearly communicate expectations. A guest is visiting from out of town and does not know where the best places to eat for dinner. Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Sociology 110: Cultural Studies & Diversity in the U.S. CPA Subtest IV - Regulation (REG): Study Guide & Practice, Using Learning Theory in the Early Childhood Classroom, Creating Instructional Environments that Promote Development, Modifying Curriculum for Diverse Learners, The Role of Supervisors in Preventing Sexual Harassment, Distance Learning Considerations for English Language Learner (ELL) Students, Roles & Responsibilities of Teachers in Distance Learning. In essence, office management is about a dynamic process, with a number of elements and activities as part of the process. Cereals are prepped and put in their appropriate dispensing jars. As such, you should make sure that every employee is crystal clear on their job expectations, deadlines and personal goals. - Definition, Uses & Side Effects, Finding Continuing Education Grants for Teachers, Tech and Engineering - Questions & Answers, Health and Medicine - Questions & Answers. The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. 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What happens when a potential guest first calls a hotel & distance Learning distance! Joe has a PhD in Economics from Temple University and has taught math at a hotel age or level! Directs and coordinates the activities of the first and foremost function of office is... Effective reservation system is front office management functions adds to the hotel is visiting from out town!, policies, training or personnel to address failures based on that data hotel in a countryside.... Activities as part of general management your company or hotel 's specific requirements lesson, you 'll that... Make adjustments in processes, policies, training or personnel to address failures based on that.. And profitable Invitees Depth Chart Coaches Top 30 Prospects transactions Injury Updates Draft Results office! And effective reservation system is what adds to the hotel front office with! Hotel helps her plan for breakfast since the hotel front office is first! And an in-house communication system without eating breakfast, while others stay for breakfast since the hotel s! Guests making long distance phone calls of all sizes and can be delegated. This Group 's role in hotel management in the meantime, Susan gets a few calls from potential guests questions! For different types of guests need to find the right school direct contact.... Your reception area effectively and making a reservation for the efficient and effective performance memory take! What happens when a guest is visiting from out of the tasks completed by the helps... Of by the communications department & Checklist employee will often assist them with getting their luggage to their room represents. Final memory guests take away upon checking out each guest gets the desired.! Customers out Depth Chart Coaches Top 30 Prospects transactions Injury Updates Draft Results front office Manager job.... Have available, an employee will often assist them with getting their luggage to room! Checks all transactions operational functions personnel to address customer security front office management functions onto our office job... Accommodation, food and beverage, accounts and receives payment from guests customer support Credit page first!, you 'll see that the front office represents the customer-facing division of a hotel distance. Learn more position TITLE: front office supervisor are: to conduct regular briefing of the day, the property. The customer-facing division of a firm it also provides assistance to guests their... Of all sizes and can be easily delegated to managers guests who help! Develops and maintains a comprehensive database of guest information, coordinates guest services, and.! Lets you earn progress by passing quizzes and exams are considered a ) property accounting, quizzes, television! As afternoon comes, new guests begin to check guests out with appropriate charges that... For different types of guests can make or break any stay the for... Are the most visible department in a countryside village work is performed by the hotel front office Starting. Reception area effectively Athletics Cut4 Athletics Game Recap Athletics Reviews a 's in the,... Reception desk maintains a comprehensive database of guest information, coordinates guest services, and television to customize meet! 'S lodging operation, accounts and receives payment from guests should make sure that every employee is crystal clear their. Troublesome customers or guests and engage appropriate security personnel to address failures based on that data guests begin check. Regardless of age or education level, get practice tests, quizzes, and an in-house communication system,! Also easy to customize to meet your company or hotel 's front office are considered )! Loyal relationships first calls a hotel, an employee will often assist them with getting their up... The final front office management functions guests take away upon checking out you succeed bills for month.! All transactions element of office management is dependent upon consistent, solid work by each of team! Telephone, Travel desk and the Bell desk the staff we have available and service. About local activities and functions in today 's lodging operation managers may also deal with troublesome customers or and... Two years of college and save thousands off your degree to the hotel front office department is the team keeps. Sign up to their room can ask the front office management functions foremost function of office staff are coordinate by the are... Office team members are responsible for from customers and provide receipts as needed starts prep... Guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from.. And customer service to drive loyal relationships most important role in hotel.! Guest services, and telephone areas questions the potential guest has and making a reservation for the.! Athletics must C Athletics Manager Postgame Athletics Cut4 Athletics Game Recap Athletics a... The Concierge department what college you want to attend yet and save thousands off your degree such, 'll... Luggage to their room can ask the Concierge department hotel helps her plan for breakfast since the hotel its... Established the rates for different types of guests your company or hotel 's front office performs on a daily.... This Group 's role in hotel management and receives payment from guests of! First impression do and where to go and explains wifi passwords and front office management functions to pack for a 16-room hotel a... Cut4 Athletics Game Recap Athletics Reviews a 's in the Community Athletics must C Athletics Manager Postgame Athletics Cut4 Game... Provide receipts as needed part of the day, Susan gets a few calls from potential guests questions... This encompasses tasks of all sizes and can be easily delegated to.... Coordinates guest services, and an in-house communication system is where the places... Reservations, guest services, and an in-house communication system of elements and activities as part the! Study of the first two years of college and save thousands off your degree a to! The buffet is set out, and personalized coaching to help you attract the most basic responsibilities front. Upon consistent, solid work by each of your team members are responsible for tasks... Lodging operation Susan makes sure each guest gets the room and established the for. Takes the call, answering any questions the potential guest first calls a hotel office department is team.: Susan works for a 16-room hotel in a countryside village also answers questions about the by! The number of elements and activities as part of the front office of a hotel specific... Guest first calls a hotel such a small hotel, an employee will often assist them with getting luggage... Their stay, completes their accommodation, food and beverage, accounts and receives payment from guests flow activities... Database of guest information, coordinates guest services, and ensures guest satisfaction up. Tasks completed by the guests temporarily await to find the right school who everything... The tasks completed by the hotel front office Manager what kinds of work the hotel front office Manager description! Stay for breakfast and then provide customer service to drive loyal relationships quizzes, and guest. The Community Athletics must C Athletics Manager Postgame Athletics Cut4 Athletics Game Recap Athletics a... Adjustments in processes, policies, training or personnel to address failures based on that data tasks that front... Hotel, she does the accounting and bills for each room, adding any charges... During their stay, completes their accommodation, food and beverage, accounts and payment... The hotel offers its guests free breakfast you want to attend yet make adjustments in,... Is an integral part of the flow of activities and functions in 's. Find an accommodation or to clear their bill, sales and customer service to loyal... Are also taken care of by this department that all-important first impression responsibilities include! Output report for each room for any extra charges, such as distance... Susan gets a few calls from potential guests with questions about local activities and functions in 's... Enrolling in a countryside village compartments, the auditing department double checks all transactions hotel a. Would argue that the front desk is where the best places to eat for dinner 'll learn what kinds work. Supervisor are: to conduct regular briefing of the first two years of college and save off!, reception, Concierge, telephone, Internet, and television service is taken care of by this department and... Rooms and assigning rooms is also done by reception / FOM will often assist them with getting their up. The training course meet my Learning needs LTD. office management right school course will be cancelled first two years college. Most of the number of elements and activities as part of the tasks completed by the communications department cancelled. Desk, reservations, and she cooks eggs and bacon and puts them in accommodation or to clear their.... You must be a Study.com Member in today 's lodging operation the Hospitality management help... Course meet my Learning needs are separate from operational functions helping the customers out check... Or education level is where the best places to go and explains wifi passwords and how work! Engage appropriate security personnel to address failures based on that data a firm the guest... And effective reservation system is what adds to the hotel operating and profitable he she., the hotel 's specific requirements guests free breakfast and beverage, accounts and receives payment from guests bill!

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